Return & Refund Policy
At goodsale, we offer free returns and exchanges within 30 days of delivery. If you need assistance with your purchase, our support team is here to help.
1. Return & Exchange Period
You may request a return or exchange within 30 days of receiving your order.
Email: [email protected]
Phone: +1 (786) 248-3869
Please include your order number, the item you wish to return or exchange, and whether you would prefer a refund or a replacement.
2. Return Conditions
For change-of-mind returns, items should be unused and returned with their original tags, accessories, and packaging where available.
If your item arrives damaged, defective, or incorrect, please contact us with details of the issue. The unused-item condition does not prevent you from reporting a fault discovered during reasonable inspection.
3. How to Return an Item
- Contact our support team within 30 days of delivery.
- Receive the correct return address and prepaid shipping instructions.
- Pack the item securely, including its accessories and your order details.
- Send the package using the return method arranged by our team.
Please contact us before sending any items back. Our company address is not automatically the return address.
4. Free Returns & Exchanges
We cover return shipping costs for returns and exchanges under our 30-day policy. Our team will provide a prepaid return label or arrange another prepaid shipping method.
We do not charge a restocking fee.
5. Refunds
After your returned item has been received and checked, we will notify you of the outcome. Approved refunds will be issued to your original payment method.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
If you have received a refund confirmation but have not received the funds, please check with your payment provider or contact us for assistance.
6. Exchanges
To request an exchange, let us know which replacement item or variation you would like.
Exchanges are subject to stock availability. If your requested replacement is unavailable, we will help you choose an alternative or arrange a refund.
7. Damaged, Defective, or Incorrect Items
Please contact us as soon as you discover an issue with your order. Include your order number and, where possible, photos of the item and packaging.
We will help arrange a replacement, exchange, or refund without charging you return shipping costs.
8. Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to cancel it before dispatch.
If your order has already shipped, you may request a return after delivery under our 30-day return policy.
This policy does not limit any mandatory consumer rights applicable to your purchase.
Contact Us
Store: goodsale
Company: CLOTHES OVER BOYS LLC
Email: [email protected]
Phone: +1 (786) 248-3869